CUSTOMER SERVICE

RETURNS & REFUNDS

We want you to feel confident shopping with SportsZone Canada. Review the information below before starting a return.

Start a Return or Exchange

Send your request below. Our team reviews eligibility before approval.

RETURN WINDOWS

ONLINE PURCHASES

30 DAYS

Online purchases qualify for return within 30 days of delivery.

IN-STORE PURCHASES

14 DAYS

In-store purchases qualify for return within 14 days of purchase.

RETURN ELIGIBILITY

To qualify for a return, your item must meet every requirement below.

  • Unused and unworn
  • Original condition
  • Original tags attached
  • Original packaging included
  • Proof of purchase included

HOW TO START A RETURN

1

CONTACT US

Complete the return or exchange form below before sending your item back.

2

PROVIDE DETAILS

Include your name, order number, product details, and reason for the return.

3

WAIT FOR APPROVAL

Our team will review your request and provide return instructions.

4

SEND OR RETURN

Package the approved item securely or bring the item to our store.

Returns sent without prior approval risk rejection.

RETURN SHIPPING

Customers are responsible for return shipping costs unless SportsZone confirms an error, defect, or shipping-related issue. Original shipping charges are non-refundable, and when an order qualified for free shipping, SportsZone’s original shipping cost may be deducted from the refund. Use a tracked shipping service with signature confirmation. SportsZone Canada is not responsible for returned packages lost or damaged during shipping.

FINAL-SALE ITEMS

The following products do not qualify for returns or refunds unless defective or required by applicable law.

Used Products Clearance Products Custom Products Special-Order Products Gift Cards

REFUNDS

After receiving and inspecting your return, we will notify you of the approval status. Approved refunds are issued to the original payment method within 10 business days.

Your bank or credit-card provider might require additional processing time before the refund appears.

EXCHANGES

Contact our team to request an exchange. Product availability is not guaranteed. Standard shipping charges apply to mailed exchanges. The fastest option might involve returning the original item and placing a new order after approval.

DAMAGED OR INCORRECT ITEMS

Inspect your order after delivery. Contact us promptly if your item arrives damaged, defective, or incorrect. Include your order number and clear photos so our team reviews the issue.

SPORTSZONE CUSTOMER SUPPORT

Start a Return or Exchange

Submit your purchase details and our team will review your request. Sending this form does not mean a return or exchange has been approved.

Online: delivery date. In-store: purchase date.

Return windows: Online purchases: 30 days from delivery. In-store purchases: 14 days from purchase. Requests outside these windows and defective or incorrect products are reviewed individually under the policy and applicable law.

Return eligibility

For standard returns, items must be unused, unworn, in original condition, with original tags and packaging, and accompanied by proof of purchase.

Final sale: Used products, clearance products, custom products (including custom team wear), special orders, and gift cards are not returnable unless defective or required by applicable law.

Please do not include payment card details or other sensitive information. Need to share photos? Our team will request them by email when needed.