Customer service

Shipping Information

Everything you need to know about processing, delivery, tracking, and shipping costs.

Typical processing Within 48 business hours Weekend and holiday orders begin processing on the next business day.
Free shipping Eligible Canadian orders over $150 before taxes.
Processing Most orders ship within 48 business hours.
Tracking Tracking details are emailed after shipment.

Everything in one place

Shipping details

Processing and delivery

Orders usually ship within 48 business hours. Weekend and holiday orders start processing the next business day. Delivery time depends on destination and carrier.

Tracking Your Order

Tracking details are emailed once your order ships. Tracking information may take up to 24 hours to update after the courier receives the package.

Shipping rates

Eligible Canadian orders over $150 before taxes receive free standard shipping. For other orders, available shipping rates are calculated at checkout based on destination, package size, and courier availability.

Carriers Used

SportsZone uses ClickShip to compare available courier services for each order. We select the shipping option that offers the best balance of delivery speed and cost based on your destination, package size, and available carrier services. Your order may be shipped with different couriers depending on the shipment.

Delays or missing packages

Check your tracking information first. If tracking has stopped updating or your package is marked delivered but cannot be located, contact our team and we will help review the shipment with the courier.

Remote regions

Some remote or extended-service areas may have additional shipping charges or limited courier options. Free shipping exclusions may apply depending on destination.

Before you order

Good to know before checkout

Remote regions Free shipping excludes Yukon, Northwest Territories, and Nunavut.
Large products Oversized items may use a different carrier or require additional charges.
In-store pickup Wait for your Ready for Pickup email before visiting the store.