Refund policy
Returns, Refunds and Exchanges Policy
Online Returns
Online purchases are eligible for return within 30 days of delivery.
To qualify, merchandise must remain unused, unworn, and in original condition, with all tags, packaging, accessories, and proof of purchase included.
Before sending an item back, contact SportsZone:
Email: info@sportszonecanada.com
Phone: 519-725-8643
Approved returns should be sent to:
SportsZone Canada
Returns Department
92 Lodge Street
Waterloo, ON N2J 2V6
Canada
Include your receipt and a signed note explaining the reason for the return. Use a tracked shipping service with signature confirmation.
Items returned without prior approval might not be accepted.
In-Store Purchases
In-store purchases are eligible for return within 14 days of purchase.
Merchandise must remain unused and in original condition, with packaging, tags, and proof of purchase.
Bring the item and receipt to our Waterloo store. Exchanges depend on current inventory. Management reserves the right to review exceptional situations individually.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery.
Contact SportsZone promptly when an item arrives damaged, defective, or different from what you ordered. Include your order number, photos, and a description of the issue so our team can review the situation.
Return Shipping
Return shipping costs are the buyer’s responsibility unless SportsZone confirms an error, defect, or shipping-related issue.
Original shipping charges are non-refundable.
When an order qualified for free shipping, SportsZone’s original shipping cost might be deducted from the refund.
Exchanges
Eligible merchandise in like-new condition is available for exchange for another size or colour, subject to inventory.
Standard shipping charges apply to mailed exchanges.
For faster service, return the original item and place a new order for the replacement product.
Non-Returnable Items
The following items are generally final sale:
- Used merchandise
- Clearance or final-sale merchandise
- Custom products
- Personalized products
- Special orders
- Gift cards
- Items altered, worn, used, damaged, or missing original packaging
- Oversized or overweight products might carry added return shipping charges.
Refunds
SportsZone will inspect returned merchandise after arrival.
Approved refunds are issued to the original payment method for the eligible purchase amount, excluding shipping fees and applicable deductions.
Processing times vary by bank or credit card provider. Please allow up to 10 business days after approval for the refund to appear.
Questions
For help with a return, refund, or exchange, contact:
519-725-8643