Shipping policy

Shipping Policy

Shipping Coverage

SportsZone ships orders across Canada.

Shipping options, delivery estimates, and charges appear during checkout based on the order’s weight, size, and destination.

Free Shipping

Orders over $150 qualify for free standard shipping within eligible Canadian regions.

Free shipping excludes:

  • Northwest Territories
  • Nunavut
  • Yukon
  • Remote delivery areas
  • Oversized or overweight products
  • Products marked with special shipping restrictions

Any additional shipping charges appear during checkout or on the product page.

Order Processing

Orders usually leave our warehouse within 48 business hours.

Orders process Monday through Friday, excluding holidays. Orders placed during weekends or holidays begin processing on the next business day.

Processing includes:

  • Confirming inventory
  • Preparing and packing the order
  • Creating the shipping label
  • Sending the tracking information

Shipping Rates

Shipping rates are calculated during checkout using:

  • Package weight
  • Package dimensions
  • Delivery address
  • Selected shipping service

You will see the available rates before completing payment.

Shipping Carriers

Canada Post is our primary shipping carrier.

SportsZone might use Purolator or another carrier during service disruptions, for larger packages, or when another carrier offers more suitable delivery service.

Tracking Your Order

Every shipped order includes tracking.

Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number.

You may also view tracking information through your SportsZone account order history.

Delivery Times

Delivery time depends on:

The shipping service selected

  • Your location
  • Carrier delays
  • Weather conditions
  • Remote delivery requirements
  • Remote and rural addresses often require additional delivery time.
  • Upgraded shipping options appear during checkout when available.

Oversized and Overweight Products

Some products require special handling because of their size or weight.

These products might:

  • Include an additional shipping charge
  • Require a different carrier
  • Take longer to deliver
  • Be excluded from free shipping
  • Any known restrictions or charges appear on the product page or during checkout.

Incorrect Shipping Information

Review your shipping address before completing your order.

SportsZone is not responsible for delays or added costs caused by an incorrect or incomplete address.

Contact our team as soon as possible when an address needs correction. Address changes might not be available after an order ships.

Lost or Delayed Packages

Contact our team when tracking has not updated for an extended period or when your package appears lost.

SportsZone will review the shipment details and work with the carrier to investigate the issue.

Damaged Shipments

Inspect your package after delivery.

Contact SportsZone promptly when an order arrives damaged. Include:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product
  • A short description of the issue
  • Our team will review the claim and provide the next steps.

Shipping Questions

For help with shipping, delivery, or tracking, contact SportsZone:

Email: info@sportszonecanada.com

Phone: 519-725-8643

SportsZone Canada
92 Lodge Street
Waterloo, ON N2J 2V6
Canada